We as an organization believe that giving unparalleled services to the users is the key for businesses to flourish and sustain in the long run. Right from the beginning, we have upheld this belief and have been serving our users to the best of our capacity. We always give preference to their needs and our team ensures that all business requirements are delivered accordingly.
While we always strive to provide innovative products backed by exceptional customer service, there was one thing that was long overdue, i.e, 24×7 support. As trading at CoinDCX happens 24×7, the need for the same is often viewed as a basic requirement. We have been constantly getting requests from users’ across platforms to start a 24-hour support system for the longest period of time.
Today, we are ready in full force to serve you and are happy to launch 24×7 Support Service. This is yet another milestone in our continuous efforts to provide you with the best possible service. It doesn’t matter whether you are trading after hours or you are situated in a different timezone as you can reach us now at any time via web tickets and emails.
The services like onboarding, ticketing, and Fiat/INR management will have 24-hour support assistance. We have also extended the Telegram/Chat timings from 06:00 AM to 11:00 PM. The newly registered users also don’t have to wait for hours as we have made the onboarding process instantaneous where KYC verifications are done within 5 minutes. You can directly connect with the support team any time if you’re facing some sort of difficulty and they will take you through the process.
We realized the need and have taken it into consideration right from the time when we received this request for the first time. We took our time to create the whole model as we wanted to be well-equipped to give you an uninterrupted service without compromising the quality of already existing support service.
The time and geographical flexibility itself is a big boon as now users don’t have to wait for or raise a concern within operational hours. The non-operational hours will no longer be a hindrance to your trading prospects. This will further reduce the turnaround time and all your queries will have instant solutions. Assistance in sensitive areas like information regarding deposits, withdrawals, and security will be addressed on an immediate basis with a lightning-fast response.
We have very recently launched our educational platform DCX Learn to support all the budding crypto traders with the right knowledge that will help them in being a successful trader. We will continue to work on areas that will overall enhance your trading experience with us and you can make the most out of it. Watch this space and follow our social media handles for all the latest updates.